Distance Sales Agreement
- Parties
This Distance Sales Agreement is concluded electronically between Oud Master (“Seller”) and the customer (“Buyer”) who places an order through the official website.
By completing an order, the Buyer confirms that they have read, understood, and accepted the terms outlined in this agreement.
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- Subject of the Agreement
This agreement governs the rights and obligations of both parties regarding the sale, payment, production, and delivery of products offered through the Oud Master website.
All products displayed on the website are subject to availability and production conditions.
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- Product Information
Detailed descriptions, specifications, prices, and visual representations of products are provided on the website.
Due to the handcrafted nature of Oud instruments:
- Minor visual differences may occur
- Natural wood textures and patterns may vary
- Handmade details may slightly differ from product images
These variations are considered part of the artistic and handcrafted character of the instrument.
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- Pricing & Payment
All prices displayed on the website are stated in the applicable currency and may be updated without prior notice.
Payments are processed through secure payment systems. The Buyer is responsible for providing accurate billing and payment information during checkout.
Orders will not enter production or shipment until payment confirmation is completed.
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- Production & Delivery
Delivery times may vary depending on:
- Product availability
- Custom production processes
- International shipping procedures
- Carrier operations
Estimated delivery times provided on the website are approximate and may be affected by circumstances beyond the Seller’s control.
Oud Master is not responsible for delays caused by customs procedures, shipping carriers, or force majeure events.
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- Shipping Responsibility
The ordered products are carefully packaged and shipped through professional delivery services.
The Buyer is responsible for checking the package upon delivery. Any visible shipping damage should be reported immediately to the shipping carrier and documented before accepting the package.
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- Cancellation & Return Conditions
Orders may only be canceled before production or shipment begins.
Due to the handcrafted and personalized nature of many Oud Master products:
- Custom-made instruments
- Personalized orders
- Special production requests
are generally non-refundable and non-cancelable once production has started.
Detailed return and cancellation conditions are separately outlined in the Returns & Cancellation Policy.
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- Intellectual Property
All website content including:
- Product designs
- Texts
- Logos
- Images
- Audio or visual materials
belongs exclusively to Oud Master and may not be copied, reproduced, or used without written permission.
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- Privacy & Data Protection
Personal information shared during the ordering process is processed in accordance with the Privacy Policy available on the website.
Customer information is protected and handled confidentially.
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- Governing Law
This agreement shall be governed in accordance with the applicable laws and regulations relevant to the Seller’s operations.
Any disputes arising from this agreement shall first aim to be resolved through mutual communication and good faith.
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- Force Majeure
Oud Master shall not be held responsible for delays or failure to fulfill obligations caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- War or civil unrest
- Government restrictions
- Supply chain disruptions
- Shipping carrier delays
Such events may affect production and delivery timelines.
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- International Orders
For international shipments, the Buyer may be responsible for:
- Customs duties
- Import taxes
- Local handling fees
- Additional governmental charges
These costs are determined by the destination country and are not controlled by Oud Master.
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- Accuracy of Information
The Buyer is responsible for ensuring that all submitted information including:
- Shipping address
- Billing information
- Contact details
is accurate and complete.
Oud Master is not responsible for issues caused by incorrect or incomplete customer information.
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- Website Rights
Oud Master reserves the right to:
- Update product information
- Modify pricing
- Change website content
- Discontinue products or services
- Revise policies and agreements when necessary
Any updates become effective immediately upon publication on the website.
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- Acceptance
By placing an order through the website, the Buyer confirms acceptance of all terms and conditions stated in this Distance Sales Agreement.